Announcements

Variphy 16.3 Is Now Available!

Upgrade to Variphy 16.3 for enhanced Variphy Cloud migration and more.

Check out Variphy Voice for more information.

16.3Call AnalyticsCUCMMicrosoft Teams PhoneWebex CallingZoom Phone

Shipped

CDR Alerting in Variphy Cloud

Provides CDR Alerting for Variphy Cloud instances

16.3Variphy Cloud

Improved Efficencies when Migrating to Variphy Cloud

Provides improved configuration efficiencies when migration from Variphy on-premise to Variphy Cloud

16.3Variphy Cloud

Role-based Access Improvement – Microsoft Teams

Provides more options and flexibility for providing role-based access to Microsoft Teams administrators

16.2Microsoft Teams Phone

Shipping Soon

Webex Calling Customer Experience Essentials Support 

Provides support for Call Queues configured as Customer Experience Essentials queues

16.4Webex Calling

Zoom Phone Cradle to Grave Reporting 

Provides cradle to grave reporting capabilities within the Zoom Phone environment

16.4Zoom Phone

In the Works

DID Management for Microsoft Teams Phone

Allows for inventory management of direct-inward-dial number for Microsoft Teams Phone

Microsoft Teams Phone

CDR Alerting for Microsoft Teams Phone

Enables alerting for Microsoft Teams Phone

Microsoft Teams Phone

Support Finesse Authentication via SSO

Provides support for the use of SSO when authenticating Variphy with your UCCX instance

SecurityUCCX

Report Delivery via Zoom Chat

Receive CDR analytics reports directly to your Zoom Chat client

CDR ReportingZoom Phone

CUBE Reporting and Analytics in Variphy Cloud

Provides support for CUBE reporting and Analytics in Variphy Cloud

Call AnalyticsCall ReportingCUBE

Webex Contact Center Integration 

Provides real-time and historical reporting for Webex Contact Center

Webex Contact Center